Returns, Refunds & Cancellations Policy

We want every shopping experience with us to be something you’re happy about. That said, we understand that things don’t always go as planned — and that’s why we’ve put together this policy to make things clear and fair for everyone. All products sold and delivered through our store are covered under the terms below.

Order Cancellation

Changed your mind before your order ships? No worries — just reach out to us and we’ll do our best to cancel it for you. If your cancellation request comes in before your order has been dispatched, we’ll process a refund to your original payment method. Please keep in mind that any transaction fees charged by your bank will be deducted from the refunded amount.

Unfortunately, once an order is already on its way to you, we’re unable to cancel or intercept it. In that case, you’re welcome to initiate a return once you’ve received it — provided it qualifies under our India return policy below.

When Are Returns or Exchanges Accepted? (India Orders Only)

We genuinely care about the quality of what we send you. Here are the situations where we’ll happily accept a return or exchange for orders delivered within India:

Eligible for Return or Exchange

• Genuine Defect Issues: If your saree arrives with a defect please get in touch with our support team within 7 days of receiving it. We may ask for photos or other documentation to understand the issue better. Once we’ve received the product back and reviewed it, we’ll kick off your refund or exchange without any fuss.

• Damaged, Wrong, or Missing Item: If something doesn’t look right — maybe the item is damaged in transit, or you’ve received the wrong product — please contact us within 7 days of delivery. We’ll either send the correct item at no extra shipping cost or process a full refund, whichever you prefer.

Not Eligible for Return or Exchange

• International Orders: As mentioned above, we do not accept returns or exchanges for any orders shipped outside India. All international sales are final.

• Return to Origin (RTO): Please make sure your delivery address is complete and includes a working phone number. If our courier is unable to deliver after multiple attempts, the package will be returned to our warehouse. Any re-shipment after that will require you to cover the additional shipping charges.

• Colour Variation: We put a lot of effort into photographing our sarees accurately to reflect their true colours. However, slight differences can appear due to variations in screen brightness and display settings. Because of this, colour variation alone is not accepted as a valid reason for a return or refund.

A Few Things to Keep in Mind

• All return or exchange requests must be raised within 7 days of receiving your order — please don’t delay.

• A complete unboxing video of the parcel is required when claiming a refund or exchange. The issue should be clearly visible in the video to help us process your request quickly.

• Items being returned must be unused, unworn, and in their original condition with all tags still attached.

• Please pack the saree in its original packaging before sending it back to protect it during transit.

• You may be responsible for return shipping costs in certain cases.

Important Notice for International Customers

We currently do not accept returns or exchanges on international orders. All sales shipped outside India are considered final. We encourage international customers to carefully review product descriptions, size details, and images before placing an order. If you have any questions before purchasing, our team is always happy to help!

The return, exchange, and refund policy described below applies exclusively to orders delivered within India.

How the Refund or Exchange Process Works

Starting a return is simple — here’s what to do:

• Reach out to our customer support team at orders@ayushsharmasarees.com within 7 days of receiving your product. Please share your order number, a clear description of the problem, photos, and your unboxing video. Our team will review your request and walk you through your options.

• Once we’ve looked into your case, we’ll assess it individually and let you know what’s available to you.

• We’ll arrange a hassle-free reverse pickup for you. After we receive the item, it goes through a thorough quality check at our end.

• Once the returned item passes our quality check, your refund or exchange will be approved and processed.

• If you’re opting for an exchange, our team will guide you through choosing the same product or help you pick something else from our collection that you love.

• Refunds are typically processed within 7 business days and credited back through the same payment method you used. For more details, you can also check Razorpay’s refund policy at https://razorpay.com/docs/payments/refunds/

• In the rare event that a returned item doesn’t pass our quality check, it will be shipped back to you at no charge. In such cases, a refund or exchange won’t be possible.

Refund Timeline

We know waiting for your money back isn’t fun, so here’s a clear picture of what to expect:

• Refunds are processed within 2 business days of us receiving the returned product at our warehouse. The amount will be net of any applicable return-related charges.

• Once initiated, the refund may take 7–10 business days to appear in your bank account, credit card, or wallet, depending on your payment provider.

• If a complaint is found to be false, exaggerated, or made in bad faith, the customer will not be eligible for a refund or replacement.

• If your refund hasn’t reflected within 15 days of initiation, you have the option to raise a chargeback with your bank.